What technique should be used when de-escalating an aggressive person?

Verbal de-escalation techniques are essential for calming an aggressive person and ensuring that the situation does not escalate further. This approach relies on communication skills, empathy, and active listening to help the individual feel heard and understood, which can significantly reduce their anger or frustration. By using a calm tone, maintaining non-threatening body language, and providing reassurance, the goal is to create a safe environment where dialogue can occur, and the aggressive behavior can be diffused.

In contrast, physical intervention may increase the individual's aggression or lead to physical confrontation, making the situation more dangerous. Aggressive questioning could provoke further hostility instead of calming the person down. Ignoring the presence of an aggressive individual can also lead to escalation, as it may be perceived as a lack of concern, causing the person to act out further. Therefore, verbal de-escalation techniques represent the most effective and safest method in such scenarios, emphasizing the importance of communication in conflict resolution.